Lead Follow-Up Automation
for local service businesses in Vancouver WA and Portland OR
First-touch speed: every missed call and every form fill gets an answer in seconds, before the caller reaches the next name on their list.
From $1,897
Why do people fill out my form and then hire somebody else?
Because somebody else answered first. A person with a leaking water heater contacts three companies in five minutes and hires whoever responds while the problem is still in front of them. If your reply lands two hours later, the job is already booked. Speed on the first touch decides most of these.
What this actually includes
Lead follow-up automation sends a text within seconds after a missed call or a submitted form, asking what the caller needs, so a person under a roof at two in the afternoon still gets an immediate reply.
Missed-call text-back comes first. When a call rings out, the caller gets a text within seconds, from your number, saying you saw the call and asking what they need. Most people reply to that text, and a text conversation is easier for your office to run than a game of voicemail.
Form fills get the same treatment: an immediate text and email, then a short sequence over the next two days if nobody answers. Three touches, then it stops. After that the lead goes to a human list for a call, because a fourth automated message annoys people.
Speed is measured in seconds, not minutes, and the report shows the slowest hour of your week so you can staff it. Every lead lands in one place with its source attached, so you can tell a map call from an ad click from a referral. Nothing sits in a shared inbox waiting for someone to notice it.
Office hours are respected. Outside them, the automated reply says when you open and offers the emergency path if you run one. This is first touch only — ongoing customer messaging is Marketing Automation, and the record-keeping side is CRM Integration.
Who this is for
Owners who miss calls only because the whole crew is under a house at the moment the phone rings fit here, where the loss is not a choice but a scheduling gap during the workday.
This is not a sales-skill problem. It is a staffing-moment problem. The call is not lost by choice, it is lost because there is nobody free at 2:15 on a Tuesday.
Plumbing and HVAC companies with emergency work see the sharpest difference, since urgency compresses the buying window into minutes. Roofing companies after a windstorm have the same problem in a bigger wave.
This is not a call center and we do not answer your phone. It buys you the minutes to call back without the caller having moved on. If you want humans answering, hire an answering service and run this alongside it.
How it works
Someone calls the office at 4:50pm and nobody picks up — that path gets traced first, along with what happens to a form at midnight. Phones, forms, and inbox then get wired so neither one dead-ends again.
Most owners assume a missed call gets handled somehow. The paid automation setup checks what happens when a call is missed or a form is submitted; the free audit establishes Google Maps and AI visibility in about 10 minutes.
Setup wires your phone system, your forms, and your inbox into one flow, writes the messages, and sets office-hours rules.
Then it runs. Every 30 days you get counts: calls missed, texts sent, replies received, forms answered inside a minute. Anything that lands in a dead end shows up in that report so it can be fixed. Straight answers on the rest of your record come from our marketing agency in Vancouver WA.
Serving Vancouver, Portland, and the Pacific Northwest
A caller in Evergreen Highlands and a caller in Portland OR expect different drive times, so the automated reply states an honest window for each address rather than repeating one promise for the whole service area.
We build for owners in Vancouver WA and Portland OR, plus Camas, Washougal, Orchards, Hazel Dell, Minnehaha, Cascade Park, Ogden, Forest Ridge, Meadow Homes, Vancouver Heights, Evergreen Highlands, and Ellsworth Springs. A caller in Evergreen Highlands and a caller in Portland OR expect different drive times, so the automated reply gives the honest window for their address instead of one promise for everyone. Bridge traffic is part of that answer and the message should say so plainly. Operating since 2012 from Vancouver, WA 98664. Parent category: Marketing Automation.
Want the wider picture first? Start with the Marketing Automation. You can also see the full picture from our marketing agency in Vancouver WA overview.
Related services
Marketing Automation
The messaging that keeps running when the office is slammed: reminders, past-customer touches, and seasonal notes that go out on schedule.
Learn More →Review Automation
Every finished job triggers one review request, and every review that arrives gets a reply written and published within a set window.
Learn More →CRM Integration
One customer record that every system writes to, so the office stops working from three lists that disagree with each other.
Learn More →Workflow Automation
The internal steps between a booked job and a paid invoice, handled by the system instead of by someone retyping the same address four times.
Learn More →See where you stand
The free audit checks whether ChatGPT, Claude, Gemini, Perplexity and Google AI Mode name your business, and where your listing data disagrees with itself. No card, no contract, and you keep the findings either way.
Four ways to improve your visibility
Start free, work through the fixes yourself, or have us handle the work. Paid plans include monthly reporting. No contracts. Cancel anytime.
FREE AI Visibility Audit
Google Maps + 5 AI assistants · Delivered in about 10 minutes
- Your Google Maps position at 49 points across your area
- The competitor Google puts in the top 3 most often
- Checked across ChatGPT, Claude, Gemini, Perplexity and Google AI Mode
- Delivered in about 10 minutes — no card, no sales call
Just your email — no card required
Monthly Audit
- Full Four-Pillar audit — GBP, AI Visibility, Citations, and Website Match
- Plain-English fix guidance for every pillar, ranked by impact
- Website Match rechecked up to 4×/month
- GBP and AI Visibility rescanned monthly
- Self-serve — no managed work included
Cancel anytime — month to month
CitedLocal Dominance
$2,500 one-time onboarding · covers 1-3 locations
First month included. 4+ locations: custom quote.
Visibility, scaled for multi-location and regional operators.
Flat rate · No contract · Cancel anytime
- Everything in Visibility — all four pillars, daily GBP management, Website Build, and monthly reporting
- Multi-location reporting with a visibility score for each location
- Competitive visibility analysis across your metro
- Monthly listings check with corrections submitted where data has drifted
- TrustLinks added monthly — new local and social directory listings placed in your name, never bought
- Priority support (24-hour response)
- Up to 5 service areas for each location
- $2,500 one-time onboarding covers 1-3 locations. First month included. $1,897/month begins day 31.
- Cancel any location anytime.
Cancel anytime — month to month
Pricing includes your CitedLocal account, visibility reporting, and the work listed in your plan. No hidden fees. No contract.