Online Review Management

Two halves: getting reviews and handling them. On the asking side we build a simple request that goes out after a completed job, worded like a person wrote it, sent by text or email depending on how your customers already talk to you. No incentives, no gating, nothing that breaks platform rules.

On the handling side, every review that lands gets a written reply. Positive ones get a specific reply that names the job, not a copy-paste thank you. Negative ones get drafted for you, sent to you before posting, and published once you approve the wording.

We also watch where reviews show up beyond Google, so a bad one sitting on a directory nobody at your shop has logged into does not go unanswered for a year.

You get a monthly summary: what came in, what was replied to, and what the recurring themes were. If four people mention the same scheduling problem, that shows up in writing rather than staying scattered. We publish no invented review counts and no invented ratings.

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This is for the shop that does good work and has eleven reviews. Your crews are well liked and nobody ever asks. The two competitors people compare you against have three hundred between them.

Med spas need this more than most trades, because the buying decision is personal and readers go deep. A single unanswered complaint about billing can outweigh forty happy ones.

Plumbing companies use it for the opposite reason: emergency work produces strong feelings both ways, and the angry ones arrive fastest. Somebody has to answer them the same week.

This is not reputation suppression and it is not review removal. We do not fight reviews or bury them. If you want the wider web watched rather than the review sites, that is Online Brand Management.

Fixing a review process before you know where it's weakest wastes the effort. The free audit reports what your review profile looks like today across the sites that matter, with no card, no contract, delivered within 24 hours.

Setup wires the request into how your office already closes jobs, so nobody adds a step to their day. We write the templates and the reply voice with you.

Then it runs. Requests go out as jobs close, replies get drafted and posted, and you get the monthly summary. Flat rate, no contract, no setup fee.

Nothing gets published under your name without your approval on the wording, and negative replies always come to you first. If a review names an employee, we hold it until you have talked to that person. Flat rate, no contract, no setup fee, and you keep every account and every reply if you leave.

We handle reviews for owners in Vancouver WA and Portland OR, plus Camas, Washougal, Orchards, Hazel Dell, Minnehaha, Cascade Park, Ogden, Forest Ridge, Meadow Homes, Vancouver Heights, Evergreen Highlands, and Ellsworth Springs. Replies that name the neighborhood read as real to the next person from that neighborhood. Operating since 2012 from Vancouver, WA 98664. Parent category: Internet Marketing Service.